Greetings [Insert Dealer Name]

• Greater redundancy – Our monitoring centers provide you with geo-diverse, real-time, load-balanced monitoring.
• Expanded Dealer Support & Data Entry Services – You will have the full power of our support staff to ensure you get the service you need.
• Leading Dealer Access
  • You will have complimentary access to our Stages Web dealer portal, which is loaded with useful tools to help you run your business from anywhere, anytime.
  • You and your technicians will have complimentary access to our stages mobile app, which allows for your technicians to place accounts on/off test, check signals received and help streamline installation and service calls with an easy to use process at the tip of their fingers.
• Our state-of-the-art Stages monitoring platform, Stages Web & Subscriber access, private-labeled answering service, IVR, QuickChat and SMS automated notifications and other “behind-the-scenes” critical infrastructure and technical enhancements open doors to new products, tools, and services to help you run your business and improve your bottom line. More information about these services will follow.

AT-A-GLANCE ANSWERS TO THE INFORMATION ABOVE & QUESTIONS YOU MAY HAVE:

• Your monitoring services, along with SETEC monitoring will eventually be provided by UCC, on our state-of-the-art Stages platform from our redundant network of monitoring centers.
• Your accounts will continue to be monitored by SETEC monitoring center for the next couple of weeks until they are migrated to UCC.
• UCC has issued brand new dealer ID (or Dealer Number) for both our billing and stages systems. The dealer number will be provided to you after you attend a Stages Web training webinar, or you can request your new dealer number by emailing dealersupport@teamucc.com.
• To avoid conflicts with pre-existing Receiver prefixes already in use at UCC, ALL receiver prefixes will be changing. ONLY the receiver prefix is changing, NOT the last 4+ account digits. Therefore, you will not have to reprogram accounts as a result of changing receiver numbers.
• Rest assured, this will not affect the receiver phone numbers or IP addresses you use today
• Voice Lines for the SETEC Central Station will be routed to UCC so you can continue to call the same voice lines you do today.

• The upgrade to the UCC Stages platform is expected to be completed by the end of August.

• Right now, sign up for stages training WEBINARS to receive training and obtain access credentials for stages dealer web and mobile app. Stages web is intuitive, easy to use, and powerful. We have pre-scheduled webinars for you and your staff to give you an overview of all it has to offer. The schedule of these webinars is posted on the dedicated migration page listed above. They are scheduled every Tuesday and Thursday at 10am CST. Please register from the link on the migration page to attend a training webinar as soon as possible to receive the training and credentials.
• You will receive additional information on the upgrade process going forward each week.

• No. There are no plans to increase your current rates.
• Your rates will remain the same, and the invoices will continue to come directly from SETEC each month.

• Please call SETEC directly and ask for [enter names of contacts]
• In addition, our Dealer Support team is dedicated to answering your questions. Please contact them at dealersupport@teamucc.com, or call 855.756.5558.

• To learn more about Team UCC, go to our website: www.teamucc.com
• We will also proactively contact you to schedule training for you and your team.

Visit the Migration Page