SECURITY ALARM MONITORING MIGRATION INFORMATION
October 13, 2023
We hope you have heard the exciting news that United Central Control (UCC) has acquired the monitoring contracts of Security Alarm Monitoring and that an upgrade of your monitoring services will occur on Tuesday, October 24, 2023 staring at 10am CST.
Since the acquisition on September 26, 2023, we have sent email notices and made phone calls to each Security Alarm Monitoring dealer. This letter is a further effort to ensure you stay informed about the upgrade process every step of the way. To that end, we have also setup the following web page where you will find a copies of all email notifications regarding the acquisition and following updates:
We have also included a contact form to request information, or you can email dealersupport@teamucc.com with any questions. New information will be posted on this page as it becomes available, and notifications will be sent by email.
In this communication we’re pleased to share the following information:
- Your new UCC dealer number and your dealer information on file with UCC (please confirm)
- stages web dealer access information
- Migration Updates
YOUR New UCC DEALER ID is listed below along with YOUR Dealer Information on file at UCC. Please review it carefully and let us know if there are any changes that need to be made.
Dealer # | ||||
Dealer Name | ||||
Dealer Address 1 | Dealer Address 2 | |||
City, State, ZIP | ||||
PHONE, EMAIL | ||||
CS CALLBACK # The default callback number is 800-299-900 unless you have a custom number displayed here | ||||
NEW UCC DEALER # |
| |||
Stages web ADMIN PC | ||||
* Please report any discrepancies or missing information to dealersupport@teamucc.com
STAGES WEB LOGIN INFORMATION
Industry Leading Dealer Access – You will have complimentary access to our stages web dealer portal, which is loaded with useful tools to help you run your business from anywhere, anytime.
In order to receive access you must participate in one of our weekly stages Web training webinars being conducted each week on Tuesdays and Thursdays for all new dealers. If you have not registered please go to Teamucc.com/sam and click the registration link, or scan the QR code to go directly to the registration page.
Once you have completed your training you will receive your stages web dealer access LOGIN credentials. A stages Web Guide filled with tips on helping you navigate the web portal can be downloaded from the migration web page along with the Mobile App Guide.
If you have additional employees who need a stages web login, keep in mind that they will need to attend one of our Tuesday or Thursday training sessions before we are able to issue them a login.
If you have not received your login and have completed training, please contact dealersupport@teamucc.com or call 855-756-5558 and they will assist you.
To login to stages web visit www.teamucc.com and click the “Dealer Portal” button in the top right corner, or go to directly to https://dealer.teamucc.com.
IMPORTANT NOTES ABOUT STAGES WEB
- Once you receive your guide and login credentials, login to view your data and familiarize yourself with stages web features.
- When you login, you’ll notice that your Receiver IDs have changed. Through stages Web, you will be able to look up your next available account number, put new accounts online, and edit existing accounts. Instructions for this are located on page 4 of the Web Guide.
- If you have multiple dealer numbers you can have either separate logins for each one, or you can have them all under one login. Please contact Dealer Support and let them know your preference if you have multiple dealer numbers.
MIGRATION TRANSFER UPDATES
We are excited to announce that a final conversion of your data has been loaded into stages and we are in the process of reviewing data and making updates.
We are scheduled on October 24, 2023 for the migration transition process to begin at approximately 10am CST, which includes reroute IP receiver lines, transfer of all voice lines, analog receiver lines, and Alarmnet services to UCC on October 24th.
PLEASE NOTE: Once the migration transition is completed, previous a alarm history for your accounts from the SAM BOLD Manitou automation system will still be available. If you need a report, please reach out to the UCC Dealer Support department at dealersupport@teamucc.com and they will pull the account history for you.
POLICY CHANGE: With the migration, there is on important policy change you need to be aware of:
INTERACTIVE VOICE RESPONSE (IVR) AND/OR SMS MESSAGING FOR LOW PRIORITY SIGNALS
UCC will use our automated services, Interactive Voice Response (IVR) and SMS Texting, to notify your customers of all low priority signals: Troubles, Supervisory, A/C Fail, Low Battery, Late to Test, and Runaway signals for NON-COMMERCIAL FIRE accounts.
For more information on our SMS Texting service QuickChat, please download the flyer from the migration page.
If you have any additional questions please do not hesitate to reach out to our Dealer Support department at any time; dealersupport@teamucc.com, or (855) 756-5558.
Respectfully,
Teresa Gonzalez
President, United Central Control (UCC)
To contact us, complete the form below, or you can email us directly at dealersupport@teamucc.com dealersupport@teamucc.com.
Fields marked with a * are required.