We are pleased to announce that United Central Control (UCC) has purchased the wholesale monitoring assets of Priority One Alarm Monitoring. We are extremely excited about welcoming you to the UCC family and look forward to contributing to your success by delivering exceptional service and a stable foundation on which you can continue to grow your business.

In the short term, your account will remain at Priority One as we prepare for the upgrade of your monitoring service to our state of the art Stages Monitoring platform – where your customers will ultimately be monitored by our existing network of UL listed, Five Diamond monitoring stations located in San Antonio and Lewisville Texas.

The process is scheduled to conclude by the end of September (ideally sooner) and will involve meticulous planning and data verification so that the upgrade can be executed with minimal interruptions in service

Please rest assured that we will communicate with you during this process. We have included a point of contact in this notification so you can obtain the information you need and the peace of mind you deserve throughout this migration.

While you will still enjoy feature and benefits you have become accustomed to at Priority One, the upgrade to UCC will bring many benefits to you and your customers. Here are some highlights: 

• Greater redundancy – Our monitoring centers provide you with geo-diverse, real-time, load-balanced monitoring. 
• Expanded Dealer Support & Data Entry Services – You will have the full power of our support staff to ensure you get the service you need. 
• Leading Dealer Access – You will have complimentary access to our Stages Web dealer portal, which is loaded with useful tools to help you run your business from anywhere, anytime.
• Our state of the art Stages monitoring platform, Stages Web & Subscriber access, private labeled answering service, and other “behind the scenes” critical infrastructure and technical enhancements open doors to new products, tools, and services to help you run your business and improve your bottom line. More information about these services will follow.

AT-A GLANCE ANSWERS TO THE INFORMATION ABOVE & QUESTIONS YOU MAY HAVE: 

Can you summarize what will happen?

• Your monitoring services, along with Priority One’s monitoring will eventually be provided by UCC, on our state of the art Stages platform from our redundant network of monitoring centers. 
• Your accounts will continue to be monitored by Priority One’s monitoring center for the next several weeks until they are migrated to UCC.

When will this happen?

• The upgrade to the UCC Stages platform will occur over the next couple of months and will be completed by the end of September at the latest.

What do I need to do?

• Right now, nothing.
• You will receive additional information reviewing the upgrade process in the next few weeks.

Will my pricing automatically change with this migration?

• No. There will no plans to increase your current rates.

Who should I speak with if I have questions?

• Our Dealer Support team is dedicated to answering your questions. Please contact them at dealersupport@teamucc.com or fill out the Contact Us form below. 

How do I learn more about UCC outside of calling someone?

• To learn more about Team UCC, go to our website: www.teamucc.com
• We will also proactively contact you to schedule training for you and your team.

We look forward to moving forward together and offering you industry-leading services in the near future and beyond.