Greetings Clear Partner Dealers,

Team UCC wanted to send you a quick update on the migration progress and where we are. This letter is an added effort to ensure you stay informed about the upgrade process every step of the way. To that end, we have also setup the following web page:

There, you will find copies of all email notifications, important documents, and webinar information. We have also included a contact form to request information and answer any questions. New information will be posted on this web page when it becomes available, and notifications will be sent via email.

UCC and Clear Partners are working together and communicating with each other to make sure all of your accounts are handled with the excellent customer service for which you’ve grown accustomed.

All receiver lines, voice lines, video accounts, and third party services have been transferred to UCC as of 6pm June 17, 2025, with the exception of the following services which will transfer at a later date, however they are continuing to be monitored out of Manitou by UCC dispatchers.

• Videofied accounts – will continue to be monitored on Bold Manitou up to 6/23/25
• Bold Media Gateway Email to Alarms – will continue to be monitored on Bold Manitou

UCC operators are now processing signals and voice calls and closely monitoring incoming traffic for accuracy and consistency.

We are still updating account information so your access to our stages web dealer portal will remain View only for a couple more days. Please send any updates needed to our data entry team at dataentry@teamucc.com.

To contact UCC, please review the below Team UCC numbers or continue to call the Clear Partners numbers you have always called, which are now routed to UCC departments, for any questions or if you need anything.

• Burglar and Fire Dealers Monitoring Center Dispatch: (800) 299-9900
• Video Dealers AlarmWatch Dispatch: (855) 770-3181
• Video Dealers AlarmWatch Dealer Support: (855) 298-3030 or dealersupport@alarmwatchvideo.com
• Dealer Support: (855) 756-5558 or dealersupport@teamucc.com

UCC AlarmWatch Video IMMIX Access:
This is the new link to access Immix at UCC AlarmWatch Video if you had access to view Immix accounts/cameras at Clear Partners. User access will be available on 6/18 after 12pm CST.
https://immix-app.copsmonitoring.com

The link below is to access Immix at Clear Partners for archived data and history.
https://archive.clear-partners.com

We thank you for your patience and understanding during the migration process. Please do not hesitate to reach out to our Dealer Support team if you have any questions.

Sincerely,
Teresa Gonzalez
President