We hope you have heard the exciting news that United Central Control (UCC) has acquired the wholesale monitoring of Clear Partners and that an upgrade of your monitoring will occur in the coming months. Since the acquisition in late March, we have sent email notices and made phone calls to each Clear Partner dealer. This letter is a further effort to ensure you stay informed about the upgrade process every step of the way. To that end, we have also set up the following web page:

Visit Migration Page

There, you will find a copy of all email notifications regarding the acquisition. We have also included a contact form to request information, or you can email dealersupport@teamucc.com with any questions. New information will be posted on this page as it becomes available, and notifications will be sent by email.

In this update, we’re pleased to share the following information:

• Confirmation of your NEW UCC dealer number & company information on file (please confirm)
• Stages web dealer access information
• Migration Transfer Updates

New UCC Dealer ID

YOUR New UCC DEALER ID and company information on file will be emailed to you from our Dealer Support team in the next few days. Please review it carefully and let us know if there are any changes that need to be made by notifying the Dealer Support team at dealersupport@teamucc.com or calling 855.756.5558.

Stages Web LOGIN INFORMATION

Industry Leading Dealer Access – You will have complimentary access to our stages web dealer portal, which is loaded with useful tools to help you run your business from anywhere, anytime.

In order to receive access you must participate in one of our weekly stages Web training webinars being conducted each week on Tuesdays and Thursdays for all new dealers. If you have not registered, please go to www.teamucc.com/clear and click the registration link.

Once you have completed your training, you will receive your stages web dealer access LOGIN credentials and a stages Web Quick guide filled with tips on helping you navigate the web portal.

If you have additional employees who need a stages web login, keep in mind that they will need to attend one of our Tuesday or Thursday training sessions before we are able to issue them a login.

If you have not received your login and have completed training, please contact dealersupport@teamucc.com or call 855-756-5558 and they will assist you.

To login to stages web visit www.teamucc.com and click the “Dealer Portal” button in the top right corner, or go to directly to https://dealer.teamucc.com.

IMPORTANT NOTES ABOUT STAGES WEB

• After training, we will send you a Stages Web Quick Guide to help you navigate stages on your own.
• Once you receive your guide and login credentials, login to view your data and familiarize yourself with stages web features.
• You’ll notice that all of your Receiver IDs have changed. You will be able to look up your next available account number in stages web. Instructions are on page 4 of the Quick Guide.
• If you have multiple dealer numbers you can have either separate logins for each one, or you can have them all under one login. Please contact Dealer Support and let them know your preference if you have multiple dealer numbers.

MIGRATION TRANSFER UPDATES

We are in the process of converting your account data. In the coming weeks, we will notify you when the account data has been loaded in stages so you can review and provide updates.

Please note that the migration date for all voice, data, and IP signal routing has changed to June 17th at approximately 10 am, the same day as all video accounts.

POLICY CHANGE

With the migration, there is one important policy change you need to be aware of:

INTERACTIVE VOICE RESPONSE (IVR)
AND SMS MESSAGING FOR LOW PRIORITY SIGNALS

UCC will use our automated services, Interactive Voice Response (IVR) and SMS Texting, to notify your customers of all low priority signals: Troubles, Supervisory, A/C Fail, Low Battery, Late to Test, and Runaway signals for NON-COMMERCIAL FIRE accounts.

For more information on our SMS Texting service QuickChat, please download the flyer from the migration page.

Visit Migration Page

If you have any additional questions please do not hesitate to reach out to our Dealer Support department at any time; dealersupport@teamucc.com, or (855) 756-5558.

Missed an update? You can find additional information including Important Contact Numbers and past notifications at www.teamucc.com/clear or scan the QR code.

More updates will follow as we move forward with the migration!