We’re in the final stages of the Clear Partners monitoring upgrade to the UCC Stages software platform, which is scheduled to begin at 10am (CST) on Tuesday, June 17th.

Since the acquisition in late March, we have sent email notices and made phone calls to each Clear Partner dealer. This letter is a further effort to ensure you stay informed about the upgrade process every step of the way.

To that end, we have also set up the following web page:

There, you will find a copy of all email notifications regarding the acquisition. We have also included a contact form to request information, or you can email dealersupport@teamucc.com with any questions. New information will be posted on this page as it becomes available, and notifications will be sent by email.

In this email, we will outline the schedule of the migration and important facts your team will need to be aware of for the day of the migration:

ABOUT THE MIGRATION

The migration is a process, which means it will not happen all at once. Various services will be moved over throughout the day as scheduled below. As we migrate each service over, we will verify the rerouting of signal traffic and/or successful calls.

MIGRATION SCHEDULE

• 10:00 – Analog receiver transfer
• 10:30 – Bold Cloud IP transfer
• 11:00 – Voice line transfer
• 11:30 – Numerex/Uplink transfer
• 11:45 – Alarmnet transfer
• 12:00 – Alarm.com transfer
• 13:00 – CLSS Pathway
• 13:15 – M2M
• 13:30 – Securenet/Ultrasync/Connect 24
• 14:00 – IP VR DMP
• 14:15 – Bold XML
• 14:30 – Chekt/Videofied
• 15:00 – Immix

NOTE: Unless you have been contacted by UCC’s Dealer Support team, and given instructions to do so, reprogramming of accounts is not necessary.

MIGRATION STAGING

• All updates since the initial data pull are in progress for any add/deletes, and other data changes/modifications.
• It is important that you do not make any changes to your data until the migration has been completed. If you have changes, or notice anything that needs to be updated, please email it to the data entry department at dataentry@teamucc.com.
• If you have completed your stagesWeb training and have been issued your credentials, you will have view-only access to the stages dealer portal until the migration has been completed. After the migration and all updates to the accounts have been completed, your edit access will be turned on.

MIGRATION INFORMATION / EXPECTATIONS (Tuesday, June 17th Forward)

DEALER NUMBERS

• Your Dealer Number is changing: This was emailed to you on June 9th. You can retrieve this new Dealer ID Number, or letter, by sending an email to dealersupport@teamucc.com.
• Stages web dealer portal access: If you have not already, please register for stages web training to receive the login credentials for our stages web dealer portal.
• We recommend that any additional users at your office complete the training as soon as possible to receive log-in credentials.
• After completion of stages web training, we will provide a stages web guideline for your reference on applicable functions and features. They can also be downloaded on the Clear Partner’s landing page.

RECEIVER IDs

Reminder: ALL of your account receiver IDs are changing on the UCC system. The previous receiver IDs have been created with “C” in front of your existing receiver ID.

For example: Previous Receiver ID “15” is now new Receiver ID “C15”

You can locate your accounts in stagesWeb using the basic search functions. For customer account identification purposes when customers call the UCC monitoring center, we are able to locate a customer account using their name, address, and/or phone number. We will authenticate the customer utilizing their name and/or passcode if passcode is listed and provide them with the new Receiver/Account information for future use.

SUBSCRIBER ACCOUNT NUMBERS:

Programmed account numbers programmed into the panels will NOT change.

SUBSCRIBER PASSCODES

Passcodes are REQUIRED on every account to perform actions (such as placing an account on test, cancel or abort an alarm).

• We understand that some accounts do not have pass codes on file. In this case the Subscriber “Account Number” or “Name” will be accepted.
• We refer to Subscriber Passcodes as “PASSCODE or PASSWORD”.

CONTACTING UCC VIA VOICE LINES

• UCC has a separate inbound call group for processing incoming calls and a separate group for processing or handling alarm activations.
• These two departments communicate with each other when a customer calls in regarding an alarm activation to ensure proper communication.
• PLEASE NOTE: If you are a video customer, there will be an option to select to be transferred to our dedicated video monitoring team when you call into the monitoring center.

IMPORTANT: We do ask you and your customers to please be patient with the dispatchers when making inbound calls. During the migration process (and for some time after), the dispatchers may need to reference the UCC and Clear Partner’s monitoring systems to process false alarms, look up history, perform testing functions, etc.

MONITORING

Your Accounts are currently being monitored at Clear Partners and will continue to be monitored there until the migration to UCC is complete. As the migration process to transfer the monitoring from Clear Partners to UCC begins, rest assured that your subscribers will be handled with quality and professional care by our experienced dispatch team.

Please note: Clear Partners will have dispatchers logged into Manitou to ensure that signals that have not transferred to UCC will be handled appropriately.

DEALER SUPPORT

You will have access to our Dealer Support group at UCC. These employees will be in contact with Clear Partner’s monitoring team members during and after the migration process. To reach the Dealer Support department, please call: 855-756-5558.

ACCOUNT SUPERVISION

The accuracy of open/close schedules and accounts with supervised tests may be impacted as schedules may take one supervision cycle to be synchronized as they’re deactivated in Manitou and activated in UCC’s Stages automation.

Email report cycles may be affected in the short-term.

OUTBOUND CALLER ID

For any Clear dealers with dedicated Outbound Caller ID numbers, your caller ID will not change. For all other Clear dealers who do not have an assigned Outbound Caller ID, UCC’s main outbound caller ID number will be displayed on all outbound calls to you and your customers as: 800-299-9900.

SMS MESSAGES

SMS alarm/signal notifications will come from a new number. The number is (833) 676-1804.

POLICY CHANGE – LOW PRIORITY IVR NOTIFICATIONS

UCC will use our automated services, Interactive Voice Response (IVR) and SMS Texting, to notify your customers of all low-priority signals: Troubles, Supervisory, A/C Fail, Low Battery, Late to Test, and Runaway signals for NON-COMMERCIAL FIRE accounts.

ACCESS TO CLEAR PARTNERS ALARM MONITORING & HISTORY ARCHIVES

For a limited time after the migration, UCC Dealer Support department will have the ability to reference account information and history from Clear Partner’s Manitou & Immix automation systems on an as-needed basis.

OTHER NOTES ABOUT THE MIGRATION

• Service Rates and Pricing: Your pricing from Clear Partners will remain the same at UCC.
• New Services: You will have access to new services, such as QuickChat, Messaging Center Answering Service Options, Subscriber access, and more (additional information will follow).
• Payment Remittance: Effective July 1, 2025, all payments for monitoring services should be mailed to the address below. Please ensure that your Accounts Payable records are updated with the following address information for payments as soon as possible to avoid any delayed application of payments:
  UCC, PO BOX 836, Williamstown, NJ 0809

ATTENTION: COMPANIES WITH MULTIPLE DEALER NUMBERS: Though you may have only received this email once, please note that this notice and pending Monitoring upgrade applies to all of your subscribers monitored at Clear Partners (regardless of dealer account).