SECURITY ALARM MONITORING MIGRATION INFORMATION
November 10, 2023
Greetings Dealers!
The Migration of monitoring services to UCC is 100% complete as of Thursday, November 9, 2023. All accounts are being monitored by UCC Operations dispatch employees on UCC Stages software platform. The Security Alarm Monitoring Center has been shut-down and is no longer providing monitoring services.
Please make sure that you are contacting UCC directly for all your monitoring needs.
- Data Entry – dataentry@teamucc.com or call (866) 968-2909
- Dealer Support – dealersupport@teamucc.com or call (855) 756-5558
- 24/hour Dispatch Operations – (800) 299-9900
We have appreciated your patience and understanding throughout the migration/transfer process and related account updates required to ensure accurate alarm processing. We are excited to serve you and your customers.
Please note this is the final notification regarding the migration and transition process. There have been several previous notifications sent to you and all these communications are accessible at the acquisition website link listed below.
All past updates are available online at:
ACCOUNT DATA UPDATES AND ADDING NEW ACCOUNTS:
- It is important that you continue to update the data on your customer base timely
- If you have received the stages web training and your credentials, you can update your data using the stages web, or if you prefer, you may send account changes to UCC Data Entry department via email at dataentry@teamucc.com
- Adding new accounts can also be done using stages web, or if you prefer, you may request a copy of our New Account Data Fact Sheet and send to UCC Data Entry department via email at dataentry@teamucc.com.
ADDITIONAL REMINDERS:
- Stages web dealer portal access: If you have not attended a stages web training webinar, please register to receive the login credentials for our stages web dealer portal.
- We recommend that any additional users at your office complete the training as soon as possible to receive log-in credentials. See link at the bottom of this page to register.
After completion of stages web training, we will provide a stages web guideline for your reference on applicable functions and features. They can also be downloaded on the SAM landing page.
OTHER INFORMATION
- Service Rates and Pricing: Your pricing from Security Alarm Monitoring will remain the same at UCC except for some legacy Alarmnet third party services.
- Per Alarmnet – legacy discount pricing was discontinued effective April 1, 2023 and all services are reverted to Alarmnet new packaged pricing.
- New Services: You will have access to new services, such as QuickChat, Messaging Center Answering Service Options, Subscriber access, and more (additional information will follow).
- Payment Remittance:
- Effective September 1, 2023 all payments for monitoring services should be mailed to the address below. Please ensure that your Accounts Payable records are updated with the following address information for payments as soon as possible to avoid any delayed application of payments: UCC Exceptional, PO BOX 836, Williamstown, NJ 0809
ATTENTION: COMPANIES WITH MULTIPLE DEALER NUMBERS Though you may have only received this email once, please note that this notice and Monitoring upgrade applies to all of your subscribers which were monitored at Security Alarm Monitoring (regardless of dealer account).
If you have any questions please do not hesitate to reach out to our Dealer Support department at any time; dealersupport@teamucc.com, or (855) 756-5558.
Respectfully,
Teresa Gonzalez
President, United Central Control (UCC)
To contact us, complete the form below, or you can email us directly at dealersupport@teamucc.com dealersupport@teamucc.com.
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