PRIORITY ONE MIGRATION INFORMATION
SEPTEMBER 25, 2023
Dear {Company}:
The Migration of monitoring services to UCC is 100% complete as of Tuesday, September 19, 2023. All accounts are being monitored by UCC Operations dispatch employees on UCC Stages software platform. The Accu-com/Priority Monitoring Center has been shut-down and is no longer providing monitoring services.
Please make sure that you are contacting UCC directly for all your monitoring needs.
- Data Entry – dataentry@teamucc.com or call (866) 968-2909
- Dealer Support – dealersupport@teamucc.com or call (855) 756-5558
- 24/hour Dispatch Operations – (800) 299-9900
We have appreciated your patience and understanding throughout the migration process and are excited to serve you and your customers.
Please note this is the final notification regarding the migration and transition process. There have been several previous notifications sent to you and all these communications are accessible at that the acquisition website link listed below.
All past updates are available online at:
Other Information:
- Service Rates and Pricing: Your pricing from Priority One Alarm Monitoring will remain the same at UCC except for Alarmnet third party services.
- Per Alarmnet – legacy discount pricing was discontinued effective April 1, 2023 and all services are reverted to Alarmnet new packaged pricing.
- Billing: You should have received your first invoice this week via email along with a listing of your accounts and services rates. Please review closely and audit your accounts. If you have any questions, please contact us at billing@teamucc.com or call (866)699-9173.
- New Services: You will have access to new services, such as QuickChat, Messaging Center Answering Service Options, Subscriber access, and more (additional information will follow).
- Payment Remittance: Effective September 1, 2023 all payments for monitoring services should be mailed to the address below. Please ensure that your Accounts Payable records are updated with the following address information for payments as soon as possible to avoid any delayed application of payments: UCC Exceptional, PO BOX 836, Williamstown, NJ 08094
ATTENTION: COMPANIES WITH MULTIPLE DEALER NUMBERS: Though you may have only received this email once, please note that this notice and Monitoring upgrade applies to all of your subscribers which were monitored at Priority One Alarm Monitoring (regardless of dealer account).
Respectfully,
Teresa Gonzalez
President – United Central Control (UCC)
To contact us, complete the form below, or you can email us directly at dealersupport@teamucc.com dealersupport@teamucc.com.
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